How to add chat to this website
Adding live chat to a squarespace support site should not require a full rebuild. TinyChat works through a script snippet, so the main task is placing the widget code where the website loads shared scripts.
TinyChat keeps that workflow simple: one website widget, a shared inbox, AI replies for common questions, and notifications when a human should take over.
- Answer pricing, availability, booking, delivery, or service questions while the visitor is still on the website.
- Give teammates one inbox instead of scattering questions across forms, email, and social messages.
- Use AI first replies for repeat questions, then hand off to a real person when the conversation needs judgment.
How TinyChat fits this use case
TinyChat is built for teams that want website chat without a heavy support-suite rollout. The install path is intentionally short: create the workspace, copy the script, add it to the website, and send a test message.
Once installed, the dashboard gives the owner and invited teammates a place to manage conversations, assign chats, configure notifications, and keep separate sites organized on plans that support multi-site work.
- One-script install: <script src="https://tinychat.se/widget.js" data-id="YOUR_WIDGET_ID"></script>.
- Shared inbox for visitor conversations, with assignment for teammates.
- Email notifications so new messages are not missed.
- Multi-site support for Pro and Scale workspaces that manage more than one website.
Setup checklist
The best setup is usually not complicated. Start with one important page, test the message flow, then expand once the team knows how conversations will be handled.
- Create or choose the correct TinyChat site in the dashboard.
- Paste the TinyChat snippet into the site footer, custom code area, tag manager, or shared layout.
- Set the greeting so it matches what visitors on that page are likely trying to do.
- Add notification emails and invite teammates who should respond.
- Send a test message from a private browser window and confirm it appears in the inbox once.
Questions to prepare before going live
A good widget is only useful if replies are clear. Before publishing chat on important traffic pages, write down the answers your team is comfortable giving quickly.
- What are the top five questions visitors ask before becoming customers?
- Which questions can AI answer safely, and which should always go to a teammate?
- Who owns new conversations during business hours?
- Which website pages should use a more specific greeting?
FAQ
Can TinyChat work for squarespace support site?
Yes. TinyChat is a website live chat widget, so it can be added to most websites that allow a script snippet.
Do I need a developer to install it?
Usually no. If your website lets you add custom scripts, you can paste the TinyChat widget snippet yourself. A developer is only needed when the website does not expose a script or footer area.
Can teammates reply from the same workspace?
Yes. TinyChat supports invited teammates, shared inbox workflows, and conversation assignment so the owner does not have to answer everything alone.
Can I manage more than one website?
Yes on plans that include multi-site support. Pro and Scale workspaces can separate websites, widgets, inbox context, and branding.